Refund Policy for

Effective Date: 16/09/2023

1. Refund Eligibility

1.1. Refunds on are subject to the terms and conditions outlined in this policy. Users must adhere to these terms to be eligible for a refund.

2. Cancellation and Refund Process

2.1. Hotel Reservation Cancellation:

  • Users may cancel their hotel reservations through the platform.
  • Cancellation requests must be submitted in accordance with the hotel's cancellation policy, which is typically provided during the booking process.
  • will facilitate the cancellation process but does not control the hotel's specific cancellation policies.

2.2. Eligibility for Refunds:

  • Refund eligibility varies depending on the specific hotel's cancellation policy and the timing of the cancellation.
  • Users must review and understand the hotel's cancellation policy before making a reservation.

3. Refund Processing

3.1. will process eligible refunds within 7, provided that the user meets the criteria outlined in the hotel's cancellation policy.

3.2. Refunds will be issued to the original payment method used for the reservation.

4. Non-Refundable Reservations

4.1. Some hotel reservations on may be non-refundable. These reservations are clearly marked during the booking process, and users will be notified of their non-refundable status.

5. Exceptional Circumstances

5.1. In exceptional circumstances, such as natural disasters, hotel closures, or other unforeseeable events, may offer refunds or alternative accommodations to affected users. The decision to provide refunds in such cases will be at the discretion of

6. Contact Us

6.1. If you have questions or require assistance with refunds, please contact our customer support team at

7. Changes to this Policy

7.1. reserves the right to update or modify this refund policy at any time. Users will be notified of any changes through the website.

8. Acceptance of Terms

8.1. By using to make hotel reservations, users agree to abide by the terms and conditions outlined in this refund policy.


Please note that this is a general template, and it's crucial to tailor your refund policy to the specific services and practices of your website. Additionally, consulting with legal counsel or professionals experienced in e-commerce and refund policies can help ensure that your policy complies with all applicable laws and regulations.